Shipping & Returns

Shipping Policy

DO YOU SHIP OVERSEAS?

YEP!

WHAT WILL IT COST TO SHIP MY ITEMS?

I'M AFRAID IT VARIES DEPENDENT ON REGION AND DECREASES EXPONENTIALLY DEPENDENT ON QUANTITY.

INSURED, TRACKED OR EXPEDITED PACKAGES CAN BE SHIPPED AT ADDITIONAL COST BY PRIOR ARRANGEMENT.

WE ALSO WANT YOU GOODS TO REACH YOU IN TIP-TOP CONDITION, BUT PLEASE NOTE THAT WE ONLY USE BIODEGRADABLE PACKAGING; MANILLA BOXES AND ENVELOPES WITH PAPER TAPES FOR SEALING, CORRUGATED CARD FOR PROTECTION, AND PAPER FOR VOID-FILLING. ANY OTHER MATERIALS USED (EG. BUBBLE WRAP) WILL HAVE BEEN REPURPOSED FROM GOODS RECEIVED..

Return & Exchange Policy

WE OFFER A REFUND/RETURN POLICY ON THE FULL PRICE OF GOODS IN NEW OR SALEABLE CONDITION, RETURNED WITHIN TWO WEEKS OF SHIPMENT RECEIPT. WE DO NOT REFUND SHIPPING COSTS.

SHOULD YOU WISH TO RETURN GOODS PLEASE NOTIFY US IN WRITING (EMAIL OR LETTER) WITHIN 7 DAYS OF SHIPMENT RECEIPT.

WE SUGGEST THAT ITEMS ARE RETURNED WITH APPROPRIATE TRACKING & INSURANCE; NO RESPONSIBILITY WILL BE TAKEN FOR LOST OR DAMAGED GOODS.

II. DAMAGED ITEMS

IF ANY ITEM ARRIVES DAMAGED PLEASE CONTACT US IMMEDIATELY AND KEEP THE ITEM AND PACKAGING USED.

A REPLACEMENT WILL BE DISPATCHED ONCE WE HAVE EITHER RECEIVED THE DAMAGED ITEM OR FURTHER ADVICE FROM THE CARRIER.

PLEASE WAIT FOR INSTRUCTIONS BEFORE RETURNING THE ITEM.

III. DELAYED ITEMS

IF YOUR ITEM DOES NOT ARRIVE WITHIN 7 DAYS OF RECEIPT OF YOUR DISPATCH NOTIFICATION EMAIL, PLEASE CONTACT US IN ORDER THAT WE CAN ASSESS THE SITUATION.